PENGARUH KEMAMPUAN DAN MOTIVASI KERJA DOSEN TERHADAP KUALITAS LAYANAN KEPADA MAHASISWA
ABSTRACT: Reffering to the
demands of public service quality, the
higher level education as one of public service
institutions is hard facing their
challenges. Its challenges is a competitiveness. So, It is needed the service
quality to the student for facing its competitiveness. This research is
conducted to know the influential of Lecturers' competencies and job motivation
to the students' services. Analyses method uses regression analyses. Data
collection uses questionaires which is given to 64 lecturers as the
respondents. They are chossen from 132 lecturers that is relevant as random sampling.
The result of research shows that
(1) lecturers' competencies has significant influence to the service quality for students, (2)
teaching motivations is also significant influencial to the service quality for
students, (3) lecturers' competencies has relationship to the motivation for
teaching and (4) lecturer's competencies and motivations simultaneously
significant influence to the servive quality for the students.
Keywords: competency,
motivations, service quality, lecturers
Penulis: Supriyanto
Kode Jurnal: jppendidikandd110007
