ABSTRACT: This research
intends to analyze and describe influence of ICT quality, IT personnel quality,
and interaction quality on user satisfaction in web based information system.
This research become an interesting problem because there has not been
consistent empirical result. This study based on the responses of 168
respondents in local government of Malang Territory. The analysis indicated
that ICT quality, IT Personnel quality, and interaction quality has positive
influence on effectiveness of web bases information system. This result shows
that web bases information system needs the three dimensions of qualities.
Based on analysis result, ICT quality does not have significant influence on
system effectiveness. This means improvements made by ICT quality does not
increase the user satisfaction when using web based information system. IT
Personnel quality and interaction quality have significantly influence on web
based information system. It means every improvements made by IT Personnel
quality and interaction quality increase the user satisfaction when using web
based information system. The implication of the study was relevant to system
developer and analyst also academicians seeking to explain why, how, where and
when user satisfaction in information system development is needed.
Keywords: ICT quality, IT
Personnel quality, e-government, and user satisfaction
Penulis: Misbahuddin Azzuhri
Kode Jurnal: jpmanajemendd110083
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