EKSPLORASI PELAYANAN INFORMASI YANG DIBUTUHKAN KONSUMEN APOTEK DAN KESIAPAN APOTEKER MEMBERI INFORMASI TERUTAMA UNTUK PENYAKIT KRONIK DAN DEGENERATIF
ABSTRACT: Currently, the
prevalence of degenerative diseases in Indonesia is increased. The degenerative
and chronic diseases need life-long treatment as well as changes in life style.
On the other hand, long-life treatment using drugs will develop risks of
adverse drug reactions or the possibilities of drug-drug interactions. In these
circumstances, the role of a pharmacist is important to providing drug
information and counselling, and patient education. However, there is evidence
that pharmaceutical care in almost all pharmacies (drug dispensaries) in
Indonesia is still “drug-oriented”. Drug information is not adequate and is
provided by pharmacy assistants (technicians). In order to implement
pharmaceutical care practice that meets the “Standard Competence for Pharmacy
Practice” as well as consumer’s expectation, we need to know what is the
exactly consumer’s expect in pharmaceutical care, particularly in drug
information, and how is the commitment of the pharmacists to provide drug information
of degenerative and chronic diseases in pharmaceutical care. For those reasons,
a field survey has been carried out in Jakarta, Yogyakarta and Makassar to
explore the consumer/patient’s opinions and needs for pharmaceutical care. A
focus group discussion has also been done to explore the pharmacist commitment
to provide drug information in pharmaceutical care practice. As a result, there
is an indication of a discrepancy between the consumer/patient’s need for drug
information and the commitment of pharmacists to provide drug information.
Consumers have need for more drug information for all aspects including adverse
drug reactions, drug interaction, what to do if adverse reaction occurred, duration
of any treatments etc., not only drug indication and administration. On the
other hand, pharmacists still need more knowledge and continuing education, particularly
in pharmacotherapy and pharmacology of drugs used for degenerative and chronic
diseases.
Key words: pharmacy,
pharmacist, pharmaceutical care
Penulis: Rini Sasanti
Handayani, Retno Gitawati, S.R Muktiningsih, Raharni
Kode Jurnal: jpfarmasidd060012