ABSTRACT: Recently, public
attention to the existence of the top schools is increasing. It appears from
the growing amount of interest people who are interested to send her son to go
to school. With the advantages facilities, excellent schools managed to
convince the parents to pay tuition fees of a relatively large when compared
with ordinary schools. Amount of tuition fees to be paid by the parents would
insist on better service activities. This study would assess the degree of
satisfaction of the parents towards education services at school. This research
is to complete the studies conducted by Standifird, et.al. (2008), who examines
the satisfaction of students. By using analyser statistics, that is structural
equation modeling (SEM), this studies reveal that the school is expected by the
parents to be more responsive to the desires, wishes and complaints of the
parents. Accordingly, the parents also expect the school to have attentive and
caring with the parents of students. School leaders are also expected to
continue to express the importance of good educational service to the staff, a
representative of school buildings, school supplies are sufficient, teachers
and school staff are professionals in the field of work.
Keywords: excellent school,
school services, satisfaction of the parents
Penulis: Agus Prianto
Kode Jurnal: jpmanajemendd110026
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