ABSTRACT: The success of
organization very determined by the model and process management are applied,
this is no exception on educational institutions, especially at the elementary
school level has a central role and is very strategic for the success of the
next higher education level. This study was used descriptive qualitative approach
with a focus on the research problem is: ”Implications of Implementation of
Integrated Service Quality Management and Quality Improvement of Teacher
Certification in Education Services at Primary School in the City of Serang,
Banten Province,” The instrument used in this study is the research using the
guidelines of observation, interview, and documentation study guidelines, which
aimed at the source data taken in clusters such as, cluster I to Primary
Schools in the central city, cluster II Elementary School in the suburbs and
cluster III Elementary School outside of town/away from downtown From the
results of research and discussion, it can be stated that the implications of
Total Quality Service and Total Quality management in improving the quality of
services in primary school education in the city of Serang Banten Province, the
implicacaions is good, indicated by the increase of the quality of services
(achievement ) with an average of 77,25 in the year 2009 that in 2004 the mean
is 70,26, meaning that with the approach of Total Quality Management and Total
Quality Service and cetification of teachers can improve learning achievement
of elementary school students with an average of 6,99 digits absolute numbers
or there is an increase 0,099 percent.
Keywords: Total Quality
Service Elementary School
Penulis: Sudadio
Kode Jurnal: jpmanajemendd110085
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