ABSTRACT: The pharmaceutical
services at a dispensary are prescription dispensing, self-medication and drug
information. Patient’s satisfaction is an essential factor in improving
medicines sale at dispensary. The objective of survey is to know the patient’s satisfaction
who get the prescription service at Kopkar dispensary. Cross sectional study is
conducted by collecting data from 100 adult patients who get the prescription
service at Kopkar dispensary on November 2003 by questioner. Respondent are
selected by the systematic random sampling. Data were analyzed by comparing
between the perception of reality service and the perception of need service
using correlation index. The result of this study are: (1) The patients have
high satisfaction to the empathy and the cleaning waiting room, (2) The patients
have moderate satisfaction to the drug service, the cashier service, the drug
information, the drug com-pleted, the drug price, the desk in waiting room, the
fan and air conditioning service, and (3) the patients have low satisfaction to
the television service.
Key words: satisfaction, the
dispensary’s service
Penulis: Harianto, Nana
Khasanah, Sudibyo Supardi
Kode Jurnal: jpfarmasidd050016
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