PEMODERASI TEKNOLOGI INFORMASI PADA PENGARUH DIMENSI MANAJEMEN MUTU TERPADU TERHADAP KINERJA ORGANISASI (STUDI PADA ORGANISASI MANUFAKTUR BERSERTIFIKAT SERI ISO 9000 DI JAWA TIMUR)
ABSTRACT: The objectivity of
this study is to test and analyze information technology as variable which
moderate the effects of total quality management dimension toward organization
performance. This research used moderated structural equation modeling to
evaluate the moderating information technology on the effect of total quality
management toward organization performance. Based on data analysis result,
firstly, total quality management positively affected on organization
performance. Second, the interaction between total quality management and
information technology is positive significant impact on organization
performance, so it can be concluded that information technology was variable
which moderate the effects of total quality management towards organization
performance. Third, the personnel’s involvement was one of the total quality
management dimensioned that had biggest influence on organization performance.
This finding represented that certification of ISO 9000 series on manufacturing
industrial had brought the personnel’s involvement in high participation and
contribution level on organization performance. Fourth, the effect of supplier
relationship towards organization performance was the lowest compared to other
total quality managements. Fifth, the biggest moderating of information
technology was in the effect of leadership dimension towards organization
performance. This condition showed that utilization of information technology
was more used for top management interest in high organization performance
achievement. It was assumed that the handling of information technology in
general was in intermediate to high level in organization structure. Sixth, the
feeblest moderating of information technology was in the influence of supplier
connection dimension towards organization performance. It showed that
utilization of information technology was not functioned for making the
connection to supplier in long term way.
Keywords: Total Quality
Management, Information Technology, Moderating Impact
Penulis: Anang Hidayat
Kode Jurnal: jpmanajemendd090031
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