PENGARUH KUALITAS LAYANAN DAN PERILAKU PERAN EKSTRA TERHADAP KEPUASAN PASIEN RUMAH SAKIT BERSALIN DI PROPINSI SULAWESI UTARA

ABSTRACT: This study tested the influence of service quality and extra-role behavior partially and simultaneously to patients. Cluster sampling technique used to obtain samples of 70 patients who have a toddler and had a normal childbearing at their own expense.

Keywords: Service Quality, Extra-role behavior, patient satisfaction

Penulis: Silvya Mandey

Kode Jurnal: jpmanajemendd100040

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