PENGARUH TOTAL QUALITY MANAGEMENT DAN ISO 9001 : 2000 TERHADAP KINERJA PERUSAHAAN JASA KONSTRUKSI DI JAWA TIMUR
ABSTRACT: There is a different
opinion in the application of TQM and ISO 9001 : 2000 as a quality management
system on business performance. In one side the system is considered successful
in improving company business performance; but in another side it is said not
to give contribution in the improvement of business performance. Meanwhile, in
this globalization era the demand of high quality makes business more
competitive. The research was conducted at construction service corporations by
using primary and secondary data. The result proves that there are 3 important
findings : Firstly, ISO Effort does not directly influence Business
Performance. On the other hand, indirectly ISO Effort through Competitiveness
turns out to influence the improvement of Business Performance. The better ISO
Effort, the greater its contribution to the improvement of Competitiveness
consisting of such components as cost, quality, delivery, flexibility and
ultimately it gives significant contribution to the improvement of Business
Performance. Secondly it proved that Competitiveness gives the biggest contribution
to Business Performance. This shows that Competitiveness still shows its
important role in the meeting the target to get construction service projects.
Thirdly, TQM Practice directly or indirectly, through Competitiveness, is
proved to significantly influence Business Performance. In addition, ISO
Effort, through TQM Practice is also proved indirectly influence Business
Performance. Therefore, it can be said that ISO Effort is a foundation or an
initial step towards TQM Practice in forming strong quality culture.
Furthermore, good TQM Practice plays an important role both directly and
indirectly in the improvement of Business Performance.
Keywords: TQM Practice, ISO
Effort, Competitiveness, Construction Services
Penulis: Iwan Tjahjo Santoso,
Djumilah Zain, Mintarti Rahayu, Munawar Ismail
Kode Jurnal: jpmanajemendd100105
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