ANALISIS INDEKS KEPUASAN MASYARAKAT PADA UPTD TERMINAL TIRTONADI DLLAJ KOTA SURAKARTA
ABSTRACT: The Determination of
Surakarta’s District Government in giving fine service in the field of public
service is marked by the development of
UPTD. Tirtonadi Bus
Station of DLLAJ
Surakarta’s District is measurement as institution who gave best
service if the process works fast, appropriate, and definite. Based
on the analysis
towards score of
service index UPTD Tirtonadi Bus
Station of DLLAJ
Surakarta’s District is
2.84. Conversed with the basic score of 25 the result is 70,9645. Based
on Those calculations, quality service of UPTD Tirtonadi Bus Station of DLLAJ Surakarta’s
District is considered
as B, meaning
that service performance of
UPTD Tirtonadi Bus
Station of DLLAJ
Surakarta’s District is good.
Even the overall
services are fair,
however researcher
recommended the service
appropriateness are considered time wasted and circumlocutory to
the public.
Keywords: society satisfaction
index, service quality
Penulis: Mulyanto
Kode Jurnal: jpmanajemendd070022
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