ANALISIS TINGKAT KEPUASAN PETANI PEMAKAI AIR IRIGASI COLO TIMUR DITINJAU DARI KUALITAS PELAYANAN OPERASI DAN PEMELIHARAAN SUMBER DAYA AIR BENGAWAN SOLO
ABSTRACT: The purpose
of this study
are: 1) Analyze
the significance of the influence of tangibles to the
satisfaction of farmers. 2) Analyze the significance of the influence of
reliability to the satisfaction of farmers. 3) Analyze the significance of the
influence responsiveness to
farmers' satisfaction. 4)
Analyze the significance
the influence of assurance
to the satisfaction
of farmers. 5)
Analyze the significance of
the influence of
empathy for the
satisfaction of farmers. The
population is that
Farmers who gets
irrigated of water Colo
East have joined
in the Recipient
Water Farmers Association in
Sukoharjo district, Karanganyar
and Sragen the which
amounts to 110
P3A. The sampling
technique using proportional random
sampling is chairman
of the P3A
by 55 people. Types of data using
quantitative and qualitative data. Data sources using primary data and
secondary data. The technique of collecting
data using interviews
and questionnaires. Analysis technique using
a test of
validity, reliability test
assumptions of classical test,
linear regression, test the accuracy of the model (F-test), t test, the
coefficient of determination.
Keywords: tangible,
reliability, responsiveness, assurance
and empathy farmer’s satisfaction farmers
Penulis: Sarmin, Erni
Widajanti
Kode Jurnal: jpmanajemendd130449
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