RELASI KOMITMEN ORGANISASI DAN KEPUASAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) (Studi Kasus di Poltekkes Surabaya)
ABSTRACT: Organizational Citizenship
Behavior (OCB) is
improving organizational efficiency
and effectiveness by contributing
toward resource transformation, innovation
and adaptation ability (Williams and
Anderson, 1991). The
number of employees
in Poltekkes Surabaya
who are divided into various
divisions becomes a problem for human resources management. Therefore, Poltekkes Surabaya
director’s managerial ability
is greatly determined
to organize human resources in
order to create
an effective and
productive organization. In
order to find
out the relationship between
job satisfaction and
organizational commitment with
organizational citizenship behavior in Health Polytechnic of
Surabaya. The research used cross
sectional design with subject of Health Polytechnic of Surabaya employees. In
order to examine
Organizational Citizenship Behavior,
the research instrument being used
was The Origin
Organizational Citizenship Behaviors
Questionnaire by Morrison (1994) which
already used by
Muchiri (2002). Job
satisfaction was measured
by using Minnesota satisfaction
questioner. Organization’s commitment is measured by using questioner which is
presented by Allen and Meyer (1990); Panggabean (2004). The
research showed that
there was a
relationship between job
satisfaction with OCB with r=0,407; R2 = 0,165 and p Value =
0,000. There was a relationship between organization’s commitment with
significant OCB with r =0,2888;
R2 = 0,83
and p Value
= 0,001. Therefore, there was a significant
relationship between job satisfaction and organizational commitment with organizational
citizenship behavior with r=0,441; R2 = 0,194 and p Value = 0,000. In summary, there was
a positive and
significant relationship between
job satisfaction with
organizational citizenship
behavior. There was
a positive and
significant relationship between
organization’s commitment
with organizational citizenship
behavior. There was
a positive and
significant relationship
between job satisfaction
and organizational commitment
with organizational citizenship
behavior.
Keyword: Organizational Citizenship
behavior (OCB), organizational commitment,
job satisfaction
Penulis: M. Isa Anshori
Kode Jurnal: jpmanajemendd110144
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