RANCANG BANGUN SISTEM INFORMASI IT HELPDESK DENGAN PRIORITAS KERJA BERBASIS WEB (STUDI KASUS : PT PELABUHAN INDONESIA III CABANG TANJUNG PERAK)
Abstrak: Division of
Management & Information Systems (MIS) is a division that has the
responsibility to maintain and protect the information and communication
technology (ICT) that existed at Tanjung Perak Branch PELINDO III in order to
run properly. In dealing with any issues regarding IT tools, SMI division
experienced difficulties in accepting the complaint information and perform
assignments to address those problems. Obstacles that complicate operations
division SMI may cause disruption of the company's business processes.
Of the problems IT Helpdesk information systems made ??by observing work
in priority handling to provide helpdesk solution. Priority of the problem is
determined by adopting the method delbeq and supporting information to the
management, the system provides information about the value of MTTR, MTBF,
reliability and availability of IT devices.
From the results of evaluation of the system is done, the system is able
to provide reporting facilities issues, advising assignments, provides information
on the issues, provide information MTTR, MTBF, availability and reliability.
Penulis: Hendra Setyo A. Nugroho,
Anjik Sukmaaji, Kurniawan Jatmiko
Kode Jurnal: jptkomputerdd130174
