ANALISIS FAKTOR YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT ISLAM SURAKARTA
Abstract: Developments in
science and technology
is changing every
aspect of human
life, including the health care
effort. Component of health care is considered important enough component of
patient satisfaction. Patient satisfaction is a topic that is growing very
rapidly from year to year. Patient satisfaction is one indicator in assessing
the quality of care in hospitals. Aspects of
patient satisfaction is
very extensive, including:
waiter doctors, nurses
care, nutrition installation services,
pharmacy services, laboratory
services, administrative services, facilities and public facilities as
well as a state hospital and infirmary
facilities. Analyzed the factors
associated with patient
satisfaction. This research
is descriptive quantitative
design correlative with cross
sectional approach. Taking
a sample of
114 respondents. Reliability test using Cronbach alpha test.
Analyzed using chi-square.Value Chi-square 84.639 count of physician services,
nursing services amounted
to 78.006, nutrition
installation services for 40.860,
26.267 for pharmacy
services, laboratory services
amounted to 61.290,
26.267 for administrative services,
facilities and public
hospitals amounted to
91.935 as well
as state and ward facilities at
66.398 while their value of 3.841 table so Hepotesis accepted and Ho is rejected,
it can be said that there is a significant relationship between servant
doctors, nurses care, nutrition installation
services, pharmacy services,
laboratory services, administrative services , infrastructure and
public facilities as well as state hospitals and care facilities with a patient
satisfaction.
Penulis: Zuhdi Firdaus, HM.
Abi Muhlisin
Kode Jurnal: jpkesmasdd100026
