Analisis Proses Perbaikan Kualitas Pelayanan Antenatal dengan Metode Client Oriented Provider Efficient (COPE)
ABSTRACT: The study was
motivated by the low coverage of antenatal care, especially Pregnant Women’
Fourth Visit (K4) in public health centers (PHCs) in Bojonegoro Regency average
coverage was 83.74%, lower than the target of 95%. The purpose of the study was
to develop efforts of antenatal care quality improvement by the use of the
Client Oriented Provider Efficient method (COPE). This study was carried out at
Sugihwaras care PHC and Bojonegoro non-care PHC by using operational research
design. Resultsof this study indicated that Self Assessment Need was
unfulfilled on the components of facilitative supervision and Information up
date and training. The action plan and Priority was in the form of Training for
midwives on Interpersonal Communication and Counseling. Before intervention,
the type of commitment was commited, stage of commitment was “commitment during
later”, Level of pre-interventional commitment in Sugihwaras PHC was low, while
that of Bojonegoro PHC was high and low; Pre-interventional satisfaction of
pregnant women in Sugihwaras was moderate and that of Bojonegoro PHC was very
high and very high levels of post-interventional satisfaction. It was recommended
to improve midwives’ ability in technical aspects of obstetrics and
interpersonal communication and counseling through training.
Penulis: SRI ANGGRAENI
Kode Jurnal: jpkesmasdd120055
