Business Process Reengineering Rumah Sakit
ABSTRACT: The Trauma Center
established by PHC Surabaya as a distinguished program in 2003 is a special
facility in the hospital designed to provide treatment and diagnostic services
for traumatic patients with physical injuries. The establishment of this program
is looked upon the location of the hospital which is close to the main street
and surrounded by several big companies, with an increasing rate in traffic and
work accidents. In 2010 there was a decrease in the visits to the PHC Hospital
Surabaya Trauma Center. In general, the purpose of this study is to analyze the
PHC Hospital Surabaya Trauma Center business process reengineering, which
comprises four phases: positioning for change, diagnosing the existing process,
redesigning the process, and transition to the new design. This study specially
analyzes three phases of business process reengineering. The framework of this
study is cross sectional. The analysis units for this study are the supporting
units of the PHC Hospital Surabaya Trauma Center which include ER Installation,
Laboratory, Radiology, Operating Theater, and Intensive Care Unit (ICU). The
recommendation proposed in this study is to fulfill the standard needs and the
application of the service blueprint of the PHC Hospital Surabaya Trauma
Center.
Penulis: LEA MEDIATRIX Y.
JANWARIN, SITI HARIPI
Kode Jurnal: jpkesmasdd120060
