GAMBARAN PRAKTIK KOMUNIKASI TERAPEUTIK DAN KOMUNIKASI SOSIAL PERAWAT DALAM PEMBERIAN PELAYANAN KEPERAWATAN
ABSTRACT: Communication is
a basic of a nursing
care process. Communication
is therefore very important because
it could influence
the level of
patient satisfaction with
health care services, increase of adaptation during hospitalisation, increase of adaptation for doing task that can cause a stress, decrease of pain, and accelarate of
recovery. On the other hand, poor of communication is a main source of patient
dissatisfaction. This research was conducted
to know the description of
nursing therapeutic communication and social
communication practice by the nurses
at Prof. Dr.
Margono Soekarjo Hospital
of Purwokerto.
This study utilized
a descriptive method
with quantitative approach.
The population of
this study were all nurses at
Prof. Dr. Margono Soekarja Hospital of Purwokerto. The respondents were nurses who did a communication with patients
on medical and surgical wards at Prof.
Dr. Margono Soekarjo Hospital of Purwokerto.
The sampling method was done by quota sampling. The analysis of data was conducted by using
the descriptive analysis.
The study result
shows that all techniques
of nursing therapeutic
communication were utilised by
the nurses in caring the patients. The most often technique of therapeutic
communication that is
utilised by nurses
are silent technique
with frequency 150
(22,6%). While the
technique of therapeutic communication
that fewest utilized
by nurses are
reflection with frequency
12 (1,8%). Hereinafter, for
the frequency of communication that can be seen according
to shift work nurse can be concluded
that morning shift show biggest communications frequency that is 243
times ( 36,4%) caught
up with noon shift
equal to 234 times
(35%) , and
at least for the shift
of night equal
to 191 times ( 28,6%). Other side, social communications which used by
nurse in caring the patients consist of
social discussion, family
discussion, child concern
discussion, vacation concern
discussion, discussion concerning happiness/gladness and giving advise.
Overall of social communications were most
utilized by nurse in caring the
patients are giving advise with amount 1 14 ( 37,9%). While the fewest social
communications that used by nurse
in caring the
patients is personal
discussion with amount 1 ( 0,3%). According to shift work nurse, the
most social communications frequency that used is in the mornings shift that
amount 1 11 ( 36,9 %) and the fewest is at noon shift counted 90 ( 29,9%).
Conclusion of research
can be descripted
that all therapeutic
communications technique were utilized
by nurse in
caring the patients
and the most
often technique of
therapeutic communication that is
utilised by nurses are silent technique and also which is the fewest technique that used
by nurse is
reflection technique. Pursuant
to shift work
nurse the most
therapeutic communications done at morning shift. While for the
technique of social communications which most is used
is giving advise
and also which
is rarest used
is personal discussion
with biggest communications
amount done at morning shift
Penulis: Asrin, Ridlwan
Kamaluddin, Wahyu Ekowati
Kode Jurnal: jpkeperawatandd060010
