Hubungan antara Service Convenience dengan Perilaku Pasca Pemanfaatan Pelayanan Persalinan untuk Peningkatan Pemanfaatan Ruang Bersalin
ABSTRACT: Mother and Child
Hospital (RSIA) Muslimat Jombang is one of hospitals located in Jombang which
has duties and functions to provide professionals health care. During its
development, BOR of RSIA Muslimat Jombang decreased from the years 2009–2011.
This study aims to analyzes the relationship between service convenience and
behavior in post-maternity care utilization in order to make appropriate
recommendations. This type of study is an observational study. The population
in this research were the normal maternity and caesar section using inpatient
services in the maternity room of RSIA Muslimat Jombang at the time of the
study. The sample for this study was selected by accidental sample technique.
The data obtained were analyzed through spearman corelation test. The spearman
correlation test showed that there are relationship among decision convenience
(p = 0.019), access convenience (p = 0.043), transaction convenience (p =
0.013), benefit convenience (p = 0.005) and Post benefit convenience (p =
0.007) with the behavior of post-maternal care utilization in the maternal room
of RSIA Muslimat Jombang. Recomendation which was obtained based on the results
of the FGD RSIA Muslimat Jombang management is to approach the insurance
company to provide the latest service information available at RSIA Muslimat
Jombang, making ATM payment system or an online buyer to improve transaction
convenience, and using the website as well as dissemination of information
including the tariffs.
Penulis: I GUSTI NYOMAN TEGUH
BUDHI BIMANTARA
Kode Jurnal: jpkesmasdd120042
