Penilaian Kinerja dengan Menggunakan Malcolm Baldrige National Quality Award untuk Meningkatkan Mutu Pelayanan
ABSTRACT: The hospital was a
health care institution that organize the complete individual health care that
provides inpatient care, outpatient and emergency room (ER). One of the
problems that exist in ER Ibnu Sina Hospital Gresik now was the high number of
false cases of emergency, it was feared could affect the quality of emergency
care in the ER. The purpose of this study was measure the performance of the
emergency room team with MBNQA to increase the quality of service in case of
emergency in ER Ibnu Sina Hospital Gresik. This study used a descriptive
quantitative research methods. Data analysis using descriptive statistics. The
results consists of seven parts: the calculation of ER team performance by
using the seven criteria of Malcolm Baldridge National Quality Award. Based on
these results, it’s recommended to the ER team to improve the quality of
emergency care in ER Ibnu Sina Hospital Gresik. Recommendations for Ibnu Sina Hospital
Gresik is to provide an opportunity to the ER’s staff with a good performance
in order to continue their education to the higher level and made special
policies to open department outpatient after hours to reduce the number of
false emergency. To the other researchers are recommend that further research
be done on the relationship between one and other criteria in the Malcolm
Baldrige.
Penulis: TITIN EKOWATI
Kode Jurnal: jpkesmasdd120027
