SERVQUAL DAN IMPORTANCE-PERFORMANCE ANALYSIS UNTUK PERGURUAN TINGGI
Abstract: When student do not
focus solely on academic quality but focus on service quality too. It is
essential for student perception of service quality to be evaluated and managed
by the university. We can employ SERVQUAI and Important Performance Analysis
methods to know the quality of service of the university. The information that
result from application of these methods are very important for the university
to improve the quality of service and what attribute should be concentrate to
improve.
Penulis: Agus Hasan Pura A
Kode Jurnal: jpakuntansidd060037
