Upaya Peningkatan Kinerja Puskesmas di Kota Surabaya Berdasarkan Malcolm Baldrige Criteria for Performance Excellence
ABSTRACT: Number Public Health
Center (PHC) of that have not reach performance standard in 2008–2010. The
purpose of this research is to create an effort to improve the PHC performance
based on Malcolm Baldrige Criteria for Performance Excellence. This research is
descriptive study with cross sectional design. The research used proportionate
stratified random sampling with samples of 11 PHC and 33 people as respondents.
The conclusion from this research showed that the Malcolm Baldrige Criteria for
Performance Excellence can be applied in the PHC as one alternative to evaluate
the quality of PHC. The acquisition of Malcolm Baldrige in ISO PHC scores are
better than the score of Non ISO PHC, but it does not differ significantly. To
improve the PHC performance can be done by some opportunities which are provided
and initiated by The District Health Office in Surabaya toward Non ISO PHC so
that it can be develop as ISO PHC. Moreover, PHC need to increase their score
acquisition more than 80% of seven Malcolm Baldrige criteria which consist of
leadership, strategic planning, customer focused, measurement, performance
analysis and knowledge management, human resource focused, process management
and PHC result.
Penulis: FRANSISKA SRI
HARTATIK, INGE DHAMANTI
Kode Jurnal: jpkesmasdd120046
