STRUCTURAL VARIABLE ON THE JOB SATISFACTION OF 4 AND 5 STARRED HOTEL EMPLOYEES IN SURABAYA
Abstract: The study aimed to
find out the effect of management’s controllable factor, which was called
internal factor or structural variable, on the job satisfaction of the 4 and 5
starred hotel employees’ in Surabaya. The study used quantitative explanative
technique to explain the effect of structural variable on employees’ job
sa-tisfaction. The result showed that structural variable had a positive and
significant effect on job satisfaction. It is also found that employees’ job
satisfaction was high when there was (or the highest indicator for structural variable
was) fellow employees’ support and supervisor’s support, while the lowest
indicator was job routine; the highest indicator for job satisfaction was
satisfaction in salary, while the lowest indicator was supervisor’s competency
in performing his or her tasks.
Author: Agustinus Nugroho,
Endo Wijaya Kartika, Thomas Stefanus Kaihatu
Journal Code: jpmanajemengg140134
