Analysis On Academic Information System Quality Toward User Satisfaction
Abstract: Achieving excellent
quality academic and administrative services is one of the efforts of the
Indonesia University of Education (UPI) in building its Academic Information
System (SIAK) under UPI Directorate of Information and Communication that was
established on 6 July 2007. The use of Information and Communication Technology
(TIK) for a system of information and academic services in higher education
institution is an urgent necessity to increase the reputation of higher
education institution both nationally and globally. This research aims to
discover the relation, influences and analyzes the quality of academic
information system quality toward user satisfaction in the Indonesia University
of Education. The research use Gap Analysis and Structural Equation Model
(SEM). Gap analysis results show a gap between performance and user expectation
but average result of user satisfaction variable shows that respondents are
satisfied with the academic information system implementation. SEM analysis
result show that all research variables and indicators have significant
relations, also that the academic information system quality (system quality,
information quality and service quality (toward user satisfaction has a
significant impact. Research discovery shows the necessity of periodical
evaluation by the academic information system administrator with user
participation, to ensure users need fulfillment.
Author: Sultono, Kudong Boro
Seminar, Erizal
Journal Code: jpadministrasinegaragg150050
