The Effect of Motivation on Organizational Citizenship Behavior (OCB) at Telkom Indonesia in Makassar
Abstract: Telecommunication
organization needs to more seriously improve its employee's Organizational
Citizenship Behavior (OCB) so that the employee more successfully performs
his/her dual role, i.e. facilitating growth and serves the public; since OCB
relates positively to the overall performance of the organization. This
research examines the effect of extrinsic and intrinsic motivation on
employee's OCB through the mediating role of organizational commitment. This
research applies quantitative approach with research strategy of survey, where
questionnaires are directly distributed to respondents. The respondents are 176
employees of 6 work units. The data analysis applies multiple linear
regression. The analysis of this research shows that both extrinsic and intrinsic
motivation affect OCB; however, intrinsic motivation gives bigger direct effect
than extrinsic motivation does. Organizational commitment mediates the effect
of motivation on employee's OCB only through extrinsic motivation. The findings
of this study implicate the researchers and the manager to review the
extrinsic/intrinsic dichotomy in the study and the practice of motivation to
improve organizational commitment and employee's OCB.
Author: Muhammad Akmal
Ibrahim, Aslinda Aslinda
Journal Code: jpadministrasinegaragg140058
