The Interaction Model Between Street-Level Bureaucrats and the Public in Health Service Provision at Puskesmas
Abstract: This research aims
at studying and explaining forms of coping behaviors and public respond to
coping behaviors as shown by health service officers at street-level
bureaucrats in Puskesmas (Public Health Center). The research was conducted
in six Public Health Centers in Makassar, employing qualitative approach
and naturalistic method. The data were gained from informants, i.e. Puskesmas
officers and public patients visiting the Puskesmas as the primary data source,
and the secondary data were gathered from documents available in the concerned
institutions. Research data were collected through in-depth interviews, direct
and participative observations. The research data were then analyzed
qualitatively through data reduction, data presentation, deduction and data
verification. The results of the research show variety of interactive models as
a form of coping behaviors performed by bureaucrats in providing health
service, namely the behavior of limiting services, rationing services, giving
special treatment, ignoring, and prioritizing. The performed coping behaviors
benefit the officers since theirobligations were accomplished, though at
minimum level. Public responds to coping behaviors quite vary but in general
shows positive responds.
Author: Abdul Mahsyar
Journal Code: jpadministrasinegaragg140050