DESAIN KEY PERFORMANCE INDICATOR UNTUK PENGUKURAN KINERJA INDUSTRI JASA BERDASARKAN BUDAYA ORGANISASI DENGAN MENGGUNAKAN METODE BSC-AHP (Studi Kasus Hotel Di Semarang)
ABSTRACT: In 2014
tourist arrivals in
Semarang decreased when
compared to 2013,
which caused the occupancy
rate also decreased,
this led to
increasingly fierce competition
among businessmen
hospitality. Performance measurement
is one way
companies look at
how big the achievement of the
company today. Performance measurement method used is balanced scorecard. This
method is able to assess the company not only from the financial aspect, but also from
non-financial aspects with
reference to the
four perspectives that
exist. Determination key performance
indicator (KPI) in
this study consider
the vision, mission and
values of organizational culture
within the company.
By using four perspectives
in the BSC, there
are 12 key
performance indicator (KPI)
with different interests
for each perspective and
its KPI based
on the weighted
analitycal hierarchy process
(AHP). The measurement results
with the company BSC BSC showed a score of 51.979 included in the final score
BSC value of
0, which indicates
the value of
the company's performance
in the Semarang Hotel
Grasia sufficient criteria,
which means it
is still the
same as the performance targets set by the company.
Keywords: Key Performance
Indicators (KPI), The
Balanced Scorecard, Analitycal Hierarchy Process (AHP)
Penulis: Nashrullah Setiawan,
Andang Farmansyah
Kode Jurnal: jptindustridd160044
