ANALISIS PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA MANAJERIAL DENGAN GAYA KEPEMIMPINAN, SISTEM PENGUKURAN KINERJA, DAN SISTEM PENGHARGAAN SEBAGAI VARIABEL MODERATING
Abstrak: This study examined
the influence of Total Quality Management ( TQM ) to managerial performance in
the style of leadership , performance measurement system , and reward systems
as moderating variables on the non-profit organization Yayasan Al Ishlah Insan
Mulia ( YAIIM ) Wonosobo. The sample used in this study is the top, middle and
lower level managers who work in institutions under YAIIM Wonosobo.
Questionnaires were distributed as many as 28 copies, with saturated sampling
technique so that the entire population can be used as a sample research and
interviews for 5 organizatons leader. The analytical tool used is multiple
regression analysis and regression analysis moderation. Based on the results of
the t test for TQM showed a significance value of 0.036 >0.05 , meaning the
application of TQM significantly influence managerial performance. Variations
leadership style showed a significance value of 0.494> 0.05, a performance
measurement system showed a significance value of 0.180 <0.05, and
measurement systems showed a significance value of 0.209 <0.05, mean TQM
moderated by leadership style, performance measurement system, and the system
award no significant influence on managerial performance. The failure is due to
the moderating variable leadership style compound, the object characteristic
non-profit organizations - foundations, motivation and dedication of service,
and the time factor in the application of management accounting system.
Keywords: Total Quality
Management (TQM) , leadership style , performance measurement systems ,
reward systems , and managerial performance, and non-profit organization –
foundations
Penulis: Muslikun, Riana
Sitawati, Sutono
Kode Jurnal: jpmanajemendd160991
