ANALISIS KOMPETENSI KOMUNIKASI CUSTOMER SERVICE DALAM MENINGKATKAN KEPUASAN PELAYANAN PUBLIK
Abstrak: Communication
competence of customer service can improve public service satisfaction. The
purpose of this research are to describe the communication competence of
customer service on servicing community and create community satisfaction on
Integrated Licensing Service Agency
The method used in this research is qualitative research. On qualitative
research, communication competence described through the attitude that showed
by servicer and also valuation expression that showed by customer. Data
collection technique that used on this research are observation, interview, and
documentation. Data analysis technique used data reduction, data presentation,
and conclusion.
The results on this research showed that communication competence of
customer servce on integrated licensing service agency Banjarbru include
knowledge component, motivation, skills, and creadibulity from comunicatior.
Communication competence of customer service on BP2T official Banjarbaru have
fulfilled Service Operational Standar and improving public service
satisfaction.
Penulis: Anna Yulia Wulandari
Kode Jurnal: jpkomunikasidd150622
