IMPLEMENTASI E-SERVICE PADA ORGANISASI PUBLIK DI BIDANG PELAYANAN PUBLIK DI KELURAHAN CIBANGKONG KECAMATAN BATUNUNGGAL KOTA BANDUNG
Abstrak: This research was
done because the public demands a very large in the provision of services which
provide information in accordance with the needs of the community. To answer
this need the government to use information and communication technology called
e-Government. E-Kelurahan is one kind of electronic services (e-Service) in the
field of public service Bandung city. This study uses qualitative design wich
focus on the problem how to implementing e-Service at the e-Kelurahan program
funds what kind of obstacle. The results of this study show that the
implementation of e-Service via e-Kelurahan has not been successful. This is
evidenced by the existence of barriers that hinder the effectiveness and
efficiency of e-Village program. Bandung City Government is expected to soon be
providing professional executive personnel or by the holding of training for
regional aggency of using the application in order to more effectively and
efficiently.
Penulis: Rd. Ahmad Buchari
Kode Jurnal: jpsosiologidd160222
