PENGARUH KECERDASAN EMOSIONAL, KEMAMPUAN SDM DAN EFEKTIVITAS PELAYANAN TERHADAP KINERJA ORGANISASI
Abstrak: This study design
using quantitative and qualitative methods. Data were collected through
questionnaires to 50 respondents officers in the Department of Population and
Civil Registration North Barito regency. Program data analysis using SPSS
version 16.0. Then analysis of the data obtained in the form of quantitative
analysis Quantitative Analysis of covering validity and reliability, hypothesis
testing through F test and t test and analysis test, the coefficient of
determination (R2). The data analysis technique used is the analysis of
multiple linear regersi which serves to prove the hypothesis of the study.
Results of the analysis found that variables Emotional Intelligence (X1)
of 56.2%, HR Capability (X2) of 69.8%, and Service Effectiveness (X3) amounted
to 86.3% singly or together have a positive and significant impact on the
Public Organization performance (Y). Figures adjusted R-square of 0.879
indicates that 87.9% of Public Organization Performance variables influenced by
three independent variables used in the regression equation. While the
remaining 12.1% is explained by other variables outside the three variables
used in this study. And it is known that the dominant variable affecting the
Public Organization Performance is variable effectiveness in addition to the
variables Emotional Intelligence Service and the ability of human resources.
Kata Kunci: Emotional
Intelligence, Human Resource Capability, Organizational Effectiveness and
Performance of Public Services
Penulis: Rini Kustiah
Kode Jurnal: jpkomunikasidd150626
