KINERJA DINAS PENDIDIKAN PEMUDA DAN OLAHRAGA DALAM PEMBERANTASAN BUTA AKSARA DI KABUPATEN MINAHASA SELATAN PROVINSI SULAWESI UTARA
Abstract: The purpose of this
study was to determine the extent of Performance Department of Education Youth
and Sports in the eradication of illiteracy in the South Minahasa district. In
this study, the authors use the theory of the performance of public
organizations of Agus Dwiyanto, where the indicator of productivity, quality of
service, responsiveness, responsibility and accountability on the performance
Dikpora in the eradication of illiteracy in the South Minahasa district.
Productivity of employees in carrying out the task of public service within the
meaning of serving the eradication of illiteracy are not yet optimal. Quality
of service is not their complaint or a suggestion box facility if people are
not satisfied with the services provided. Because customer satisfaction is the
extent to which the notion of performance of products or services meet the
expectations of society. Responsiveness is lacking so that the responsiveness
Dikpora in accommodating and following up aspirations of the community,
especially in combating illiteracy. Responsibility performance is no longer
entering literacy programs into the annual performance plan Dikpora South
Minahasa district, because the organization would achieve the stated goals when
performance is in accordance with the predetermined plan that is from the
beginning of the work. While the accountability of the Department of Education,
Youth and Sports in the eradication of illiteracy is a form of accountability
for serviceproviders literacy to all parties who have the right and authority
to hold accountable those either directly or indirectly.
This study uses qualitative research methods and retrieve information
through interviews with eight informants and assisted with interview guides
available. It was concluded that the South Minahasa District Dikpora performance
in the eradication of illiteracy has not run optimally.
Penulis: Rivan Kasenda,
Jericho Pombengi, Very Londa
Kode Jurnal: jpadministrasinegaradd160730
