Peranan Aparatur Pemerintah Desa Dalam Pelayanan Masyarakat di Desa Pitu Kecamatan Tobelo Tengah Kabupaten Halmahera Utara
ABSTRACT: Services will be as
good as village government officials can play a direct role and be involved in providing
services to the public in accordance with the duties and functions, so that
people are satisfied with the services provided by the village government and
services expected to run optimally. This research is located in the village
Pitu Tobelo District of Central Halmahera north. The purpose of this study was
to determine and identify the role of village government apparatus in public services
and constraints in the public service. The method used in this research is
qualitative method. Informants were taken from various related elements, namely
the head of the village and the Irish village and community shop. This study
uses data collection techniques: interview, observation and documentation. The
steps in the analysis of the data is data reduction, data presentation and
conclusion. From the results of this study indicate Role of Government Agencies
in the village of Pitu in providing the service is still not optimal. Judging
from some of the constraints in the implementation of public services: Simplicity
procedures, clarity, completeness of facilities and infrastructure, discipline
politeness and friendliness, comfort. 4 indicator shows inferior services and
one indicator shows pretty good service. So overall it can be concluded that
the existing services in the village Pitu still not running optimally.
Penulis: Yeilan Stasia Aler,
Patar Rumapea, Martha Ogotan
Kode Jurnal: jpadministrasinegaradd160742
