THE DEVELOPMENT OF QUALITY MANAGEMENT STRATEGY TO SENIOR HIGH SCHOOL (A CASE STUDY AT SOME PUBLIC SENIOR HIGH SCHOOLS AND VOCATIONAL HIGH SCHOOL IN BANDUNG CITY)
ABSTRACT: This study aimed at
developing a strategy of quality management of senior high schools in Bandung
City through education services satisfying students. Qualitative and
quantitative methods were used. Results of the study showed first satisfaction
index score of secondary education service in Bandung City was 1.74
(unsatisfactory). Second Quality management strategy developed through five
strategic elements covering arena, vehicle, differentiation, stage and economic
logic. Third, Balanced Scorecard mapped the strategy result through four
perspective comprising learning and growth, internal process, customer, and
financial. The study suggested several recommendations. First to assure
teachers’ competencies, system of quality management needs to be developed with
quality standard and use of Information and Communication Technology (ICT) in
order to add learning resources for teachers and students, besides, school
management will be able to conduct partnership and networking for continuous
quality improvement. Second policy concerning with development of blue print
for quality improvement of senior high schools in Bandung need to be issued.
Third performance contract between headmaster and Bandung board of education in
dealing with fulfillment of the blue print based on key performance indicators
need to be organized. Fourth Quality Award Program for achievement of secondary
education quality that will make school proud and create new conducive climate
for secondary school need to be arranged.
Author: Hadi Masyhur
Journal Code: jppendidikangg100010
