THE EFFECTIVENESS OF IMPLEMENTING INFORMATION AND COMMUNICATION TECHNOLOGY ON STUDENT ACADEMIC SERVICES (A CASE STUDY IN BANDUNG INSTITUTE OF TECHNOLOGY FOR THE 2015-2016 PERIOD)
ABSTRACT: The implementation
of Information and Communication Technology (ICT) in higher education
institutions plays an important role in realizing the competitive advantage,
especially in the realization of the three pillars of higher education. In
order for the implementation of ICT in higher education institutions to be effective,
adequate support from infrastructure, human resources, and leader and
organizational commitment is needed. The research focuses on and aims to
describe the effectiveness of ICT implementation in student academic services,
covering ICT policies and programs, ICT implementation strategies, ICT
implementation, and the effectiveness of ICT implementation in student academic
services. In addition, it attempts to formulate a hypothetical model of ICT
implementation in student academic services. The research adopted the
analytical-descriptive method through qualitative approach. Data were collected
through interviews, observations, and documentary analysis. Afterwards, the
data were analyzed through data reduction, data display, inference drawing, and
verification. The research took place in Bandung Institute of Technology. The
findings show that: The ICT policies and programs are based on the
implementation of the three pillars of higher education (education, research,
and community service); the strategies give emphasis on coordination patterns;
ICT implementation in academic services is realized through e-learning (online,
blended learning, video conference), academic information system, and digital
library; the effectiveness of the ICT implementation is analyzed based on the
realization of the program at the level of unit (decision-focused approach),
performance achievement (goal-oriented approach), and student satisfaction
(user-oriented approach) in terms of tangibles, reliability, responsiveness,
assurance, and empathy. It is recommended that ICT implementation in academic
services should be able to realize the competitive advantage of the
implementation of the three pillars of higher education, which is in accordance
with the institution’s vision, missions, and strategic goals, supported by the
availability of infrastructure, human resources, funds, managerial and
organizational commitment, and periodical evaluation and monitoring.
Author: Dedi Supriadi, Udin
Syaefudin Sa’ud
Journal Code: jppendidikangg170009
