An approach to identify issues affecting ERP implementation in Indian SMEs
Abstract: The purpose of this
paper is to present the findings of a study which is based on the results of a
comprehensive compilation of literature and subsequent analysis of ERP
implementation success issues in context to Indian Small and Medium scale
Enterprises (SME’s). This paper attempts to explore the existing literature and
highlight those issues on ERP implementation and further to this the
researchers applied TOPSIS (Technique for order preference by similarity to
ideal solution) method to prioritize issues affecting successful implementation
of ERP.
Design/methodology/approach: Based on the literature review certain
issues leading to successful ERP implementation have been identified and to
identify key issues Pareto Analysis (80-20 Rule) have been applied. Further to
extraction of key issues a survey based on TOPSIS was carried out in Indian
small and medium scale enterprises.
Findings: Based on review of literature 25 issues have been identified
and further Pareto analysis has been done to extract key issues which is
further prioritized by applying Topsis method.
Research limitations/implications: Beside those identified issues there
may be other issues that need to be explored. There is scope to enhance this
study by taking into consideration different type of industries and by
extending number of respondents.
Practical implications: By identifying key issues for SMEs, managers can
better prioritize issues to make implementation process smooth without
disruption. ERP vendors can take inputs from this study to change their
implementation approach while targeting small scale enterprises.
Originality/value: There is no published literature available which
followed a similar approach in identification of the critical issues affecting
ERP in small and mid-sized companies in India or in any developing economy.
Author: Rana Basu, Parijat
Upadhyay, Manik C. Das, Pranab K. Dan
Journal Code: jptindustrigg120018
