ANALISA FAKTOR K3 DAN ERGONOMI TERHADAP FASILITAS PUSAT KESEHATAN UNIVERSITAS UNTUK MENGUKUR KEPUASAN PASIEN
Abstract: Hospitals and
clinics are included in the criteria of work places with a variety of hazards
that can cause health effects, not only for the employees who work in that
place, but also the patients and
visitors of hospitals and clinics. With the application of K3 and ergonomics in
any existing facilities in the area of the UMP clinic will result in
improvement of service quality, and patient satisfaction. The methods used in this research are Customer
Satisfaction Index (CSI) and the Kano Method. The result shows that the
percentage of Customer Satisfaction Index (CSI) is 59.8%, it means that the
patients satisfied to the facilities and services. Based on the KANO methods,
the following attributes have to improved to increase the customer
satisfaction, that are the room temperature, the room tranquility, and lighting
conditions.
Penulis: Rio Yuwono, Ferida
Yuamita
Kode Jurnal: jptindustridd150596
