Benefits of the ISO 9001 and ISO 14001 standards: A literature review
Abstract: The purpose of this
paper is to determine the similarities and differences between the benefits
derived from implementing the ISO 9001 and the ISO 14001 standards.
Methodology/Approach: The paper reviews the literature using an
electronic search in the ScienceDirect, ABI/Inform, Emerald databases to
identify papers focusing on the adoption of the ISO 9001 and 14001 standards
and the benefits derived from implementing them.
Findings: The paper identifies 82 articles about ISO 9001 and 29 about
ISO 14001. Although some differences can be observed between the benefits
considered by ISO 9001 and 14001, there is a great degree of coincidence in the
benefits studied. The review suggests 13 benefits as the most usually analyzed
(including environmental performance for the case of the ISO 14001 standard) by
scholars. It is suggested that both standards have clear benefits on
operational, people and customer results and that the effects on financial
performance are inconclusive.
Limitations/implications: One limitation of this paper is that the works
identified are conditioned by the search strategy used. In addition, other key
words could be included in future studies such as operational, market, quality,
financial performance, and customer satisfaction in order to expand this
search.
Originality/Value: The main contribution is that the paper identifies the
literature gap and future research proposals with regard to the benefits of the
ISO 9001 and ISO 14001 standards.
Author: Juan José TarÃ, José
Francisco Molina-AzorÃn, Iñaki Heras
Journal Code: jptindustrigg120026
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