Do we need a new compass for the journey through the global crisis?
Abstract: In 2010, Luka Koper
port and logistics system celebrated its 53rd anniversary. From being a small
local port they have developed into the significant port and logistic system -
European Logistics and Distribution Centre Luka Koper, d.d., in the Adriatic
and European maritime market. The main purpose of this paper is to present the
development of the management system. Luka Koper, d.d. was recognized for
Excellence (R4E) in the 2005 and finalist in the 2006 Excellence Award (EEA)
process. Within this research we stressed the importance of the influence of
process key performance indicators (KPIs’) on the business results of the
company through the EFQM model harmonization. The case of a company which is
regularly and systematically accomplishing the Supervisory Board resolution
about business management model harmonization with the principles of the EFQM
model is very rare in Slovenia. From the literature review we have not found
any similar case study research. Qualitative and quantitative analysis
indicates the general benefits of the KPIs’ influence on the business results.
In this context, diagnosis and consecutive deeper understanding of the process
KPIs’ influence on the business results should be the basis for further
improvements of the company’s performance.
Author: Aleksander Janeš,
Slavko Dolinšek
Journal Code: jptindustrigg100030
