INTEGRATED TICKETING SYSTEM OF PUBLIC TRANSPORT IN JAKARTA VS VÄRMLAND, SWEDEN
Abstract: The heightened
mobility of people in the DKI Jakarta province and surrounding area requires
balance of the development public transport services. One of service attributes
in public transportation is ticketing system. Currently, the ticketing system
in Jakarta needs to be improved and still not integrated. Therefore, the
importance to develop and implement a new integrated ticketing system to
increase the competitiveness and attractiveness of public transports. It also
gives an opportunity to the operators in order to implement several of ticket
prices. There are some of barriers that faced by operators in development a new
integrated ticketing system such as; institutional issue, resources
integration, and financial problems. In order to describe and analyze the
development of a new integrated ticketing system, this thesis uses a
qualitative research approach and five sources of evidence i.e. documentation,
archival records, an interview, direct and participant observations through a
survey using the form of questionnaires that distributed to the public
transport users. Further, this study also uses the case of Värmlandstrafik AB
as the comparative study and the theoretical basis of the new services
development as an approach to assess the possibility of implement a new
integrated ticketing system. It aims to investigate the ticketing system phenomenon
using information and data observations as materials to analyze, explore, and
provide depth explanation. By analyzing data from a survey of passengers, this
study gave a description and explanation related the characteristic and the
travel behavior of passenger, also an assessment of ticketing system that
underlies the development a new integrated ticketing system. Then, using the
comparative case study of Värmlandstrafik AB that already implement an
integrated ticketing system and the self-services in provision of public
transport services gave an analysis what needs to prepare for implement a new
integrated ticketing system consider to the organizational process.
Keywords: an integrated
ticketing system, TransJakarta Busway, Commuter Train Jabodetabek, New Service
Development
Author: Teguh Himawan
Ronggosusanto
Journal Code: jptsipilgg130036
