Knowledge Management Evaluation in Oil and Gas Company Using Analytic Hierarchy Process
Abstract: In today’s competitive business environment,
competition between organizations has become strict and more competitive. Oil
and Gas Company is a learning organization that manages knowledge for
implementing Knowledge Management (KM) as company intangible asset in order to
reach higher competitive advantage. The investment in KM needs to be evaluated
to assure the advantage obtained from the investment. The objective of this
study is to evaluate knowledge management performance by comparing and ranking
each division to find division that represents the most desirable performance
to the least performance. The methodology used to evaluate is Analytic
Hierarchy Process (AHP). The AHP arranges the decision problem into a hierarchy
of more easily comprehended. This research adopts SECI model as a criteria that
correlated to KM performance. In order to identify the area for improvements by
means of determine the differences between division, gap analysis was
conducted. Prioritize of criteria socialization (37.68%), internalization
(23.63%), combination (23.61%), and externalization (15.08%). The result of
division with highest weight of KM performance is planning and the lowest is
financial. Financial division needs to improve the overall SECI process by
increasing interaction between team members, routine progress reports and also
verbalizing knowledge based on documents. A case study in an oil and gas
company was conducted to demonstrate how to evaluate KM using AHP.
Keywords: analytic hierarchy
process; knowledge management performance; knowledge management process; SECI
model
Penulis: Firdha Ruvania,
Tanika D Sofianti, Ivanos Tertiana
Kode Jurnal: jptindustridd150580
