PENDEKATAN MODEL KANO PADA QUALITY FUNCTION DEPLOYMENT UNTUK PERBAIKAN KUALITAS KEGIATAN BELAJAR MENGAJAR
Abstract: This research is
about customer satisfaction related to service implementation of learning
process at Faculty of Industrial Technology, Universitas Ahmad Dahlan
Yogyakarta. The purpose was to determine the preference of students to services
during the implementation of learning process and designing service quality
implementation of learning process according to user preferences. The method to
determine consumer preferences is the Kano model attributes, while for
designing quality services used Quality Function Deployment method. The sampling technique method was simple
random sampling. The design quality of
service based on the preferences of the respondents carried out by: checking
periodically, held training excellent service to employees, cleaning and checks
on a regular basis, providing a suggestion box, checking the number of
participants of the course, accelerate the schedule of lectures of the study
program, setting internet connection in Wide Area Network and the provision of
notice boards.
Penulis: Endah Utami
Kode Jurnal: jptindustridd150620
