Pengembangan Metode Pengukuran Usabilitas Surel Dengan Fuzzy AHP Menurut Dimensi ISO 9421 Part 11
Abstract: Since 1980, there
were many free emails launched. Slowly, people only choose some email
providers. For known email providers have differences the number of user. For
known email providers have differences the number of user. In recent years,
user seems to use free email. It indicates that there are the most favourite
email were choosed by user. This is because the email have more usable than
others. The aim of this research is to propose usability characteristic of
email and to get value from usability of email. This research methodology
consist of five steps, such as: to clasify the atributtes to usability
dimension, to determine criteria for usability atributes, to give value to use
Fuzzy AHP, to normalize scale with OMAX, and to try measurement tool. This research
result usability tools that have 3 dimensions, 24 attributes, and 11 criterias
of email usability. Beside, it shows that effectivity dimension is the
important dimension with wight 0,3996. Based on the resulting on try
measurement tool kwon that the best email usability is Gmail with value 2,832.
Keywords: fuzzy analytical
hierarchy process, indeks usabilitas objective matrix, surel
Penulis: Yustin Astri Andalia,
Irwan Iftadi, Wakhid Ahmad Jauhari
Kode Jurnal: jptindustridd140646
