Pengukuran Kinerja Perusahaan Menggunakan Metode Performance Prism (Studi Kasus di Cendana Offset Fokus Intermedia Grup)
Abstract: This article explain
about a performance measurement research in a graphic arts industry using
Performance Prism method. The previous performance measurement system in that
company has not been able to represent the performance of the organization. The
performance prism method is used because this method complete the exiting
methods. The stakeholder in CV. Cendana Offset consists of customers, investors
or owners, communities, governments, employees, and suppliers. The company’s
system contains 10 KPI performance with 2 KPI of customers, 2 KPI of employees,
2 KPI of investor/owner, 2 KPI of suppliers, and 2 KPI of government. Based on
the result, there is the fundamental problems in special services for
customers. Based on the problem that have been discovered, this article propose
several option for improvement. One of them is by providing great discounts on
certain periods and improving the print quality through increasing the company
resources (i.e. operator’s skill and production machines).
Penulis: Anissa Rianda Putri,
Azmi Mas’ud, Selvia Mayangsari, Yuniaristanto
Kode Jurnal: jptindustridd160445
