Perancangan Key Performance Indicators (KPI) Menggunakan Metode Performance Prism (Studi Kasus di Batik Putra Bengawan)
Abstract: The research is aim
to design the Key Performance Indicators (KPI) using Performance Prism Method
with a case study of a batiks production house namely Batik Putra Bengawan. The
research might assist the Batik house to translate the stakeholders’ satisfactions
and contributions into organization objectives, strategies, business processes
and capabilities. The level of achievement in each factor could be indicated
through several performance indicators (PI). Then the importances of the
stakeholders’ concern, organization objectives and the PI are measured using a
concept that could accommodate a linkage among them namely the Analytical
Hierarchy Process (AHP). By doing so, the KPI might be set based on the ten
most importance PI such that the performance improvement could be done
effectively. This PI design indicates the 25 PI spread over 12 objectives, 23
strategies, 19 business processes, 19 capabilities and includes six
stakeholders. The importances wighted using AHP shows that the stakeholder
employee has the highest importance and the community gets lowest importance
level. The ten most importance PI are choosen as the KPI of the Batik Putra
Bengawan. These are the employee productivity, the order fulfillment, the net
profit margin, the absentism, number of loyal customers, the bonus receivers
among employees, the ratio of new customers, the feedback periods, the
consumers’ satisfaction index and the ratio of defect products.
Key words: Performance
Measurement, Performance Prism, Analytical Hierarchy Process (AHP), Performance
Indicators (PI), Key Performance Indicators (KPI)
Penulis: Murman Budijanto,
Yusuf Priyandari, Santi Embun Sari
Kode Jurnal: jptindustridd120199
