Perancangan Key Performance Indicators Menggunakan Metode Performance Prism (Studi Kasus : PT. Aston System Indonesia)
Abstract: PT. Aston System
Indonesia is company engaged on the printer sale and purchase. PT. Aston System
Indonesia requires a performance measurement to measure the performance of the
business units. Currently, Measurements is still focused on the financial term
. Good performance can be measured by profit and non-profit assessment.
Performance Prism can help PT. Aston System Indonesia to generate stakeholder
satisfaction and contribution to be an objectives, strategies, processes, and
capabilities. The level of success can be measured with a Performance
Indicator(PI). The result of this design shows 38 PI which scattered in 11
objectives, 23 strategies, 16 processes, and 24 capability and associated with
the four stakeholders. Based on a weighting of performance indicators, 10
indicators of performance that has the highest weight selected as key
performance indicators (Key Performance Indicators or KPI) such as Warranty
claims (0082), customer satisfaction index (0078), Accuracy pay the supplier
(0.075), ratio inaccuracy order completion time (0073), the availability of
stock (0.063), Data Updates (0057), a fast moving product (0.047), percentage
increase in salary (0044), Giving cashback / discount (0.040) and the
percentage attendance (0.030)
Penulis: Eko Supriyadi, Murman
Budijanto, Irwan Iftadi
Kode Jurnal: jptindustridd130586
