Perancangan Key Performance Indicators (KPI) Menggunakan Metode Balanced Scorecard di PT. Aston System Indonesia
Abstract: High demand to the
printer’s product also affecting the increase of companies that run in the
printer sales and services. This makes the competition in the printer sales and
services company getting higher. PT. Aston System Indonesia is one of the
companies that run in the printer sales and services. In order to compete,
companies are required to make
improvements in all aspects. Therefore, it is necessary a performance
measurement for measuring the performance of the company. This study used the
Balanced Scorecard to develop Key Performance Indicators (KPI) as the reference
performance measurement at PT. Aston System Indonesia. To determining KPIs are
used the Pairwise Comparison method to weighted strategic objectives. The
result of the research conducted 19 strategic objectives, 39 performance
indicators and 10 KPIs.
Keywords: balanced scorecard,
key performance indicator, pairwise comparison, performance measurement
Penulis: Febrinata, Murman
Budijanto, Irwan Iftadi
Kode Jurnal: jptindustridd140638
