PERBANDINGAN METODE EVALUASI USABILITY (STUDI KASUS : PENGGUNAAN PERANGKAT SMARTPHONE)
ABSTRACT: Usability is a key
factor that determine success of a product or interactive system, like smartphone.
The increasing use of smartphone and its rapid technology development, requiresusability
evaluation method that is more accurate and effective to found usability
problem, so it can beused for product improvement in development process. This
study suggests a usability evaluationmethod that is most effective to identify
problem in smartphone usage. Three usability evaluationmethods that commonly
used are compared in this study, including: think-aloud evaluation (TA),cognitive
walkthrough (CW), and heuristic evaluation (HE). This study involved 15
smartphone usersas participants and 16 usability experts who is also a
smartphone users as evaluators. The results showed, among the three usability
evaluation methods, heuristic evaluation (HE) has the highesteffectiveness and
severity methods, while cognitive walkthrough (CW) and think-aloud evaluation
(TA)still has potential for further development.
Keywords: Smartphone,
Usability, User Interface Design, Metode Evaluasi Usability
Penulis: Andrie Pasca
Hendradewa
Kode Jurnal: jptindustridd170086
