USULAN PERBAIKAN KUALITAS LAYANAN KEBERSIHAN DI UNIKA ATMA JAYA KAMPUS SEMANGGI DENGAN INTEGRASI KANO’S MODEL DAN QFD (Studi kasus : PT. X)
Abstract: Atma Jaya is one of
the universities that try to sustain support facilities by keeping it clean and
maintained. One of the Eforts is cooperating with PT. X Indonesia. Based on the
preliminary survey conducted on twenty-four active college students of Atma
Jaya Catholic University Campus Semanggi, about 75% of respondents stated that
although the officers had to work every day, still indicated the presence of
impurities or trash. If this condition is not corrected, then this will have an
adverse impact both Atma Jaya and PT. X Indonesia. Based on these issues, the
purpose of this study is to find performance and the proposed improvements to
enhance the performance quality of cleaning service PT. X at Atma Jaya Catholic
University. The methods used are QFD, Kano, Refined Kano’s Model and TQM
approach. Variables used in this research are based on research Mai in 2010.
Based on the results of the study, respondents tend to be satisfied with the
service PT. X Indonesia at Atma Jaya Catholic University. Proposed improvements
are to conduct a review of the contents of the contract related to the number
of officers working at Atma Jaya Catholic University.
Penulis: Trifenaus Prabu
Hidayat, Andre Sugioko, Adrian Fortuna Setiawan
Kode Jurnal: jptindustridd160095
