ANALISIS KUALITAS LAYANAN PORTAL kemahasiswaan.ft.unp.ac.id MENGGUNAKAN METODE WEBQUAL 4.0 (Studi Pada Mahasiswa Fakultas Teknik Universitas Negeri Padang Sebagai Pengguna Portal Kredit Ekstrakulikuler)
Abstract: Portal
kemahasiswaan.ft.unp.ac.id as information service provider on student’s credit
points should’ve good quality on services, not only in information but also in
interactions between user and interface on between user and admin. This
research aims to provide how good the service quality which give of portal in
fulfill student’s necessary. The method used is webqual 4.0 method that
includes four dimensions that is usability dimension, information quality,
quality of services interaction and overall. Sampel of the researchis 98
students. Sampel determining by random and proportional levels. Data were
collected throught a questionnaire. Containing statements about student’s
perceptions of portal. The data will be processed to obtain the webqual index
(WQI) values which use to determining the value of service quality. The
analysis showed that the service quality of portal kemahasiswaan.ft.unp.ac.id
is good which value of webqual index (WQI) scale is 0,73. The value of each
dimension are usability is 0,75; information quality is 0,73; quality of
services interaction and overall is 0,71. The factors that influence service
quality of portal is usability dimension, it seen by value of WQI scale is 0,75.
Penulis: Siti Muthmainnah,
Legiman Slamet, Titi Sriwahyuni
Kode Jurnal: jptinformatikadd170144
