Penilaian Pengelolaan Teknologi Informasi Dengan Menggunakan Kerangka Kerja COBIT Pada Domain Deliver & Support
Abstract: Lack of
state support of
telecommunications
facilities as a
branch of the
external resistance factor, making PT. Carrefour Indonesia often
experience less than the maximum target achievement. Cope with this, companies
adapt by strengthening internal factors in order to close the gap caused by
external factors. However, the company is difficult to determine in detail the
internal factors which need to be strengthened. To that end, research is done
on the management of information
technology to map
all the activities,
based on the
framework COBIT (Control Objectives for Information and
related Technology).
The methods used in the research management of information technology,
namely: (1) Method of Control
Objectives (Control Objective,
(2) Method of
Analysis Causal KPI
(Key Performance Indicator) and KGI (Key Goal Indicator ). The Maturity
Model is a method that can be used to assess the scale of maturity in the
process of managing an information technology. Based on the research conducted,
PT. Carrefour Indonesia has already reached the 3.674; above the standard
international average is
3,000. But when
viewed from a
predefined target management is
at position 3.915, then the gap created by (0.241) compared to the conditions
that exist today. The existence of advice on the issue, expected to be a
meaningful input for PT. Carrefour
Indonesia in continuous progress.
Penulis: Jolsvi Daely
Kode Jurnal: jptinformatikadd150960
